6. Site inspection
Many business partners have demands regarding the processing and handling of online purchases and payments. The legislation on this may vary from country to country, as do the rules and regulations from acquirer to acquirer with respect to the exact details of such demands. We strongly advise you to follow the points given below, since we consider these to be ”best practices”.
Note: It is the responsibility of your business to ensure compliance with local legislation and requirements from acquirers.
The following information must be visible to the customer before payment takes place:
- The shop’s contact info (name, address, e-mail and/or telephone number including the shop’s CVR number).
- A complete description of the services/products offered. In other words, the customer must never doubt what he/she is paying for.
- A clear itemization of the total amount charged to the credit card, including freight, value added tax, etc.
- Specification of the currency used for the transaction (e.g. DKK, SEK, NOK or EUR).
- Terms of sale and delivery, including the right to terminate the purchase agreement.
- A clear statement of shipping policies (when will the customer receive the merchandise).
- All credit card types honoured by the shop must be displayed in graphic form on one of the shop’s pages. Customers use various types of browsers and screen resolutions which should be taken into consideration. Card logos may be found here.
- 3-D Secure should be displayed wherever this is used.
- Export restrictions, if applicable.
Confirmation of order/receipt
Once a purchase has taken place, the customer must receive a confirmation of his/her order and a receipt in the form of an on-screen-display and e-mail. As a minimum the confirmation must include:
Immediately following the payment (on the shop’s website):
- Transaction status (completed/accepted/declined)
AFTER the purchase (on the e-mail order confirmation / e-mail receipt) the customer must be able to find:
- The name of the shop.
- The shop’s e-mail address.
- A complete description of the services/products purchased.
- An order number (the shop’s internal order reference number).
- The transaction number (DIBS transaction number).
- The transaction date.
- The transaction currency (must show the standard international 3-letter code, e.g. DKK, EUR, NOK or SEK).
- The total amount to be charged to the customer’s credit card (incl. charges, value added tax, freight, etc.).
- The expected date of delivery.
- The transaction status (completed/declined).
- The amount indicated must not exceed the amount quoted in the order form.